Shipping Policy

At Guiltea, we do everything we can to ensure your order is prepared quickly and delivered safely.

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🇧🇪 Belgium

Delivery Times

• Orders are dispatched within 24–48 business hours.
• Delivery takes approximately 1–3 business days after dispatch.

Shipping Fees

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🇫🇷 France (Mainland)

Delivery Times

• Orders are dispatched within 24–48 business hours.
• Delivery takes approximately 3–6 business days after dispatch.

Shipping Fees

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Order Tracking

As soon as your order has been shipped, you will receive a confirmation email with a tracking number, allowing you to follow your parcel in real time.

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Packaging

Every order is carefully packed to ensure your bottles arrive in perfect condition.

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Damaged Parcels

If your parcel arrives damaged or if any bottles are broken:

• Please contact us within 48 hours of receiving your order.
• Include photos of both the parcel and the damaged products.
• Our customer service team will provide a suitable solution as quickly as possible.

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Delivery Address

Please ensure that your delivery address is accurate before completing your order.

If a parcel is returned due to an incorrect or incomplete address, additional shipping charges may apply for reshipment.

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Peak Periods

During promotional campaigns or periods of high demand, order preparation and delivery may take slightly longer than usual.

We always strive to dispatch your order as quickly as possible and appreciate your patience.

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Questions?

If you have any questions regarding your order or delivery, please don't hesitate to contact our customer support team. We're always happy to help!